| Product Status | Active |
| Support Status | Active | Support Schedule for Previous Versions |
| End of Life Date | Jun 30, 2026 |
| End of Support Date | Dec 31, 2029 |
| Latest Version | 3.4.0 - Released Oct 3, 2025 |
| SLA Target Tier | Tier 2 |
| Priority | Release Type | Acknowledgement | Resolution |
|---|---|---|---|
| Critical/Urgent | Hot Fix | 4 business hours | 1 month |
| High | Maintenance | 8 business hours | 6 months |
| Medium/Normal | Scheduled | 2 business days | 18 months |
| Low | Scheduled | 4 business days | None |