| Product Status | Active |
| Support Status | Active | Support Schedule for Previous Versions |
| Latest Version | 3.3.0 - Released Dec 22, 2023 |
| SLA Target Tier | Tier 2 |
| Priority | Release Type | Acknowledgement | Resolution | Notification Frequency |
|---|---|---|---|---|
| Critical/Urgent | Hot Fix | 4 business hours | 1 month | 1 week |
| High | Maintenance | 8 business hours | 6 months | 2 months |
| Medium/Normal | Scheduled | 2 business day | 18 months | 6 months |
| Low | Scheduled | 4 business days | None | None |