| Product Status | Active |
| Support Status | Active | Support Schedule for Previous Versions |
| Latest Version | 3.3.1 - Released Feb 28, 2024 |
| SLA Target Tier | Tier 2 |
| Priority | Release Type | Acknowledgement | Resolution | Notification Frequency |
|---|---|---|---|---|
| Critical/Urgent | Hot Fix | 4 business hours | 1 month | 1 week |
| High | Maintenance | 8 business hours | 6 months | 2 months |
| Medium/Normal | Scheduled | 2 business day | 18 months | 6 months |
| Low | Scheduled | 4 business days | None | None |
Monitoring
All known issues with broken links for Fluke Calibration software downloads have been resolved. We will continue to monitor for additional reports.
The knowledge base article for MET/SUPPORT Gold registration (https://my.fluke.com/en-us/article/KA-03972) has been updated to reflect the new steps for this process. Existing Gold registrations should be automatically migrated to the new system by the end of this week. The PIN required for new user registrations for existing Gold contracts can be obtained from Technical Support at softwaresupport@flukecal.com, but we are working on sending out this information proactively as well.
The knowledge base article for MET/SUPPORT Gold registration (https://my.fluke.com/en-us/article/KA-03972) has been updated to reflect the new steps for this process. Existing Gold registrations should be automatically migrated to the new system by the end of this week. The PIN required for new user registrations for existing Gold contracts can be obtained from Technical Support at softwaresupport@flukecal.com, but we are working on sending out this information proactively as well.
Update
Some download links on the Fluke website are still broken at this time.
MET/CAL version 11.1.0 for MET/TEAM version 3.3.1 can be downloaded here: https://fortive.box.com/s/kx0htr1xv1be2dv0cwjx0a9b94nnntdv
MET/CONNECT version 2.2.0 with MET/CAL version 11.1.0 can be downloaded here: https://fortive.box.com/s/79imzeylzcs6bbb5p0ua8xuthzzhm3ce
The latest Accuracy Files (required for MET/TEAM users updating to MET/CAL 11.1.0, but included in the MET/CONNECT server installer) can be downloaded here: https://fortive.box.com/s/si525ecuibif8ln9wlrx0e4dfkv61yn0
The knowledge base article for MET/SUPPORT Gold registration (https://my.fluke.com/en-us/article/KA-03972) has been updated to reflect the new steps for this process. Existing Gold registrations should be automatically migrated to the new system by the end of this week. The PIN required for new user registrations for existing Gold contracts can be obtained from Technical Support at softwaresupport@flukecal.com, but we are working on sending out this information proactively as well.
MET/CAL version 11.1.0 for MET/TEAM version 3.3.1 can be downloaded here: https://fortive.box.com/s/kx0htr1xv1be2dv0cwjx0a9b94nnntdv
MET/CONNECT version 2.2.0 with MET/CAL version 11.1.0 can be downloaded here: https://fortive.box.com/s/79imzeylzcs6bbb5p0ua8xuthzzhm3ce
The latest Accuracy Files (required for MET/TEAM users updating to MET/CAL 11.1.0, but included in the MET/CONNECT server installer) can be downloaded here: https://fortive.box.com/s/si525ecuibif8ln9wlrx0e4dfkv61yn0
The knowledge base article for MET/SUPPORT Gold registration (https://my.fluke.com/en-us/article/KA-03972) has been updated to reflect the new steps for this process. Existing Gold registrations should be automatically migrated to the new system by the end of this week. The PIN required for new user registrations for existing Gold contracts can be obtained from Technical Support at softwaresupport@flukecal.com, but we are working on sending out this information proactively as well.
Identified
Updating to correct status.
Monitoring
Earlier today, the Fluke Calibration website at flukecal.com was redirected to the newly combined site at fluke.com. This impacted access to the latest release of MET/CONNECT and MET/CAL. While we work on migrating the pages for the latest release, they can be acquired by contacting technical support softwaresupport@flukecal.com
Additionally, MET/SUPPORT Gold registration is currently unavailable. An updated knowledge base article will be published with the new process for this shortly, and existing members will have their data migrated.
Additionally, MET/SUPPORT Gold registration is currently unavailable. An updated knowledge base article will be published with the new process for this shortly, and existing members will have their data migrated.