Product Status Active
Support Status Active | Support Schedule for Previous Versions
Latest Version 3.3.0 - Released Dec 22, 2023
SLA Target Tier Tier 2

Priority Release Type Acknowledgement Resolution Notification Frequency
Critical/Urgent Hot Fix 4 business hours 1 month 1 week
High Maintenance 8 business hours 6 months 2 months
Medium/Normal Scheduled 2 business day 18 months 6 months
Low Scheduled 4 business days None None
Automatic license request process is not working
Incident Report for MET/TEAM®
Resolved
The licensing request process is now back to normal.
Posted Sep 21, 2021 - 17:04 UTC
Investigating
License requests are being performed manually until the issue is resolved.
Posted Sep 21, 2021 - 04:48 UTC
This incident affected: Licensing.